User Agreement

This User Agreement governs the contractual relationship between users and the operator of the MineROQ platform, Ecom Systems GmbH, with respect to account registration and use of platform functionalities.

Eligibility and Account Registration

The MineROQ platform is intended exclusively for business users acting in a commercial or professional capacity. By registering an account, users confirm that they are not acting as consumers within the meaning of applicable consumer protection laws.

Users must provide accurate, complete and up-to-date information during registration and are responsible for maintaining the correctness of their account data.

Each user may register only one account unless explicitly permitted otherwise by MineROQ. Account credentials must be kept confidential and may not be shared with third parties.

User Obligations

Users agree to use the platform solely in compliance with applicable laws, regulations and these terms. Users shall not misuse the platform for unlawful, misleading or fraudulent purposes.

Users are solely responsible for all activities carried out through their account, including content published, offers submitted and communications with other users.

Accuracy of Information

Users are responsible for ensuring that all information provided on the platform, including technical specifications, pricing, availability and references to manufacturers or trademarks, is accurate and not misleading.

MineROQ does not verify user information prior to publication and assumes no responsibility for inaccuracies or omissions.

Account Security

Users must take appropriate measures to protect their account credentials against unauthorized access. Any suspected misuse or security breach must be reported to MineROQ without undue delay.

Termination by the User

Users may terminate their account at any time in accordance with the procedures provided on the platform. Termination does not affect obligations arising prior to the termination date.

Tender Participation Rules

These Tender Participation Rules govern the creation of requests, submission of offers and interaction between users within tender, request-for-quotation and bidding processes on the MineROQ platform.

Creation of Requests

Buyers may create requests describing their sourcing needs, including technical specifications, quantities, reference manufacturers and requested delivery conditions. All information provided must be accurate and sufficiently detailed to enable meaningful offers.

Requests are published for informational and competitive bidding purposes only. Publication of a request does not constitute a binding offer or obligation to conclude a contract.

Manufacturer References

Manufacturer names and trademarks may be referenced within requests solely for identification and classification purposes. Such references do not restrict the submission of compatible, alternative or equivalent offers unless explicitly stated by the buyer.

Submission of Offers

Suppliers may submit offers in response to published requests in accordance with the parameters defined by the buyer. Offers may relate to all or only selected positions within a request, unless otherwise restricted.

Each offer is submitted under the sole responsibility of the supplier and must accurately reflect pricing, availability, delivery terms and any applicable conditions.

Deadlines and Validity

Requests may specify deadlines for offer submission. Suppliers are responsible for ensuring timely submission of their offers. Late submissions may not be considered.

Unless otherwise stated, offers are considered non-binding and subject to further negotiation between users.

No Obligation to Award

Buyers are under no obligation to accept any offer submitted via the platform. The selection, rejection or negotiation of offers is at the sole discretion of the buyer.

MineROQ does not influence award decisions and does not guarantee that a request will result in a transaction.

Communication Between Users

All communications related to a request or offer are conducted directly between users via the platform or external channels agreed upon by the parties. Users are responsible for the content and legality of their communications.

Role of MineROQ

MineROQ provides the technical framework for tender participation but does not verify offers, evaluate bids, rank suppliers or participate in negotiations.

MineROQ is not a party to any contract concluded between users and assumes no responsibility for the performance, fulfillment or outcome of any transaction.

Fees & Payment Terms

This section governs fees, charges and payment-related terms applicable to the use of the MineROQ platform operated by Ecom Systems GmbH.

Platform Access and Fees

Access to the MineROQ platform may be provided free of charge or subject to fees, depending on the selected service level, subscription plan or specific platform features.

Applicable fees, pricing models and included services are displayed on the platform or communicated to users prior to activation. MineROQ reserves the right to modify pricing structures in accordance with applicable law.

No Involvement in User Payments

MineROQ does not process, handle or intermediate payments between users. Payments for goods or services offered via the platform are agreed and settled directly between users outside the platform, unless explicitly stated otherwise.

MineROQ does not act as a payment service provider, escrow agent or financial intermediary within the meaning of applicable payment services regulations.

Invoicing and Taxes

Users are solely responsible for issuing invoices, accounting for taxes and complying with applicable tax, customs and accounting regulations arising from transactions concluded between users.

Any platform fees charged by MineROQ are invoiced separately by Ecom Systems GmbH in accordance with applicable tax laws.

Third-Party Services

The platform may reference or integrate third-party services related to payments, logistics or other commercial functions. Use of such services is subject to the respective third-party terms and conditions.

MineROQ assumes no responsibility or liability for services provided by third parties.

Refunds and Adjustments

Fees paid to MineROQ for platform services are non-refundable unless explicitly stated otherwise or required by mandatory law.

Adjustments or credits may be granted at the sole discretion of MineROQ in exceptional cases.

Sanctions & Export Compliance Policy

This Sanctions & Export Compliance Policy governs the use of the MineROQ platform in relation to applicable export control laws, trade restrictions and economic sanctions.

Applicable Regulations

Users of the MineROQ platform are required to comply with all applicable export control, customs and sanctions laws and regulations, including but not limited to regulations of the European Union, the Federal Republic of Germany, the United Nations and, where applicable, the United States.

This includes, without limitation, regulations relating to restricted goods, dual-use items, embargoed destinations, sanctioned persons, entities and organizations.

User Responsibility

Users are solely responsible for ensuring that their activities on the platform, including the publication of requests, submission of offers, exchange of information and execution of transactions, comply with all applicable sanctions and export control laws.

Users represent and warrant that they are not subject to any sanctions or restrictive measures and are not acting on behalf of, or for the benefit of, any sanctioned individual or entity.

No Legal or Trade Compliance Advisory

MineROQ does not provide legal, regulatory or trade compliance advice and does not assess or verify whether specific goods, services, transactions or users are subject to export restrictions or sanctions.

Any compliance checks performed by MineBid are conducted solely for platform protection purposes and do not constitute a comprehensive or legally binding assessment.

Monitoring and Enforcement

MineROQ reserves the right, at its sole discretion, to restrict, suspend or terminate user accounts, remove content or block access to the platform where there are reasonable indications of violations of sanctions, export control or trade compliance regulations.

Such measures may be taken with immediate effect and without prior notice where required by law, regulatory obligations or risk considerations.

Buyers and Suppliers

Sanctions and export compliance requirements apply equally to all users of the platform, including buyers and suppliers. MineBid does not differentiate between user roles when enforcing compliance-related measures.

Cooperation with Authorities

MineROQ may cooperate with competent authorities and provide information where required by applicable law or regulatory obligations.

Consequences of Non-Compliance

Violations of sanctions or export control regulations may result in immediate account suspension or termination, removal of content and exclusion from future use of the platform.

Users acknowledge that violations of such regulations may also expose them to severe civil and criminal penalties under applicable law.

Privacy Policy & GDPR Compliance

This section describes how personal data is processed in connection with the use of the MineROQ platform operated by Ecom Systems GmbH and outlines compliance with applicable data protection laws, in particular the General Data Protection Regulation (GDPR).

Role of the Platform Operator

Ecom Systems GmbH acts as the data controller within the meaning of Article 4(7) GDPR with respect to personal data processed in connection with the operation of the MineROQ platform.

In certain cases, users may act as independent data controllers with respect to personal data they publish or exchange directly with other users via the platform.

Categories of Personal Data

Depending on platform usage, the following categories of personal data may be processed:

• Account and registration data (e.g. name, company, contact details)
• Authentication and access data
• Communication data exchanged between users
• Technical and usage data (e.g. log files, IP addresses)

Purpose and Legal Basis of Processing

Personal data is processed solely for legitimate purposes, including platform operation, user account management, communication facilitation, security, compliance with legal obligations and improvement of platform services.

Processing is based on applicable legal grounds under Article 6 GDPR, in particular contract performance, legal obligations and legitimate interests.

User-Generated Content and Responsibility

Users are responsible for ensuring that personal data included in content they publish or share via the platform complies with applicable data protection laws. MineBid does not proactively review user-generated content for data protection compliance.

Data Sharing and Transfers

Personal data is not shared with third parties except where required for platform operation, legal compliance or where users explicitly initiate communication with other users.

Where third-party service providers are engaged, appropriate data processing agreements are concluded in accordance with Article 28 GDPR.

Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable legal retention obligations.

Data Subject Rights

Data subjects have the right to access, rectify, erase or restrict processing of their personal data, as well as the right to data portability and to object to processing, in accordance with Articles 15–21 GDPR.

Requests regarding data protection rights may be submitted to: legal@netroq.com

Security Measures

Appropriate technical and organizational measures are implemented to protect personal data against unauthorized access, loss or misuse.

Further Information

Detailed information on data processing activities, including cookies and tracking technologies, is provided in the full Privacy Policy available on the platform.

OEM & Trademark Notice

This section governs intellectual property rights related to the use of the MineROQ platform operated by Ecom Systems GmbH.

User-Generated Content

All content submitted, uploaded or otherwise made available on the platform, including images, catalog sheets, technical documentation, product descriptions, offers and communications, is user-generated content.

Users retain all rights to their user-generated content. By submitting content to the platform, users grant MineROQ a non-exclusive, worldwide, royalty-free license to host, display, process and transmit such content solely for the purpose of operating and providing the platform services.

Users represent and warrant that they hold all necessary rights, licenses and permissions required to submit and use their content on the platform and that such content does not infringe third-party intellectual property rights.

Trademarks and Manufacturer References

Trademarks, trade names, logos, manufacturer names and part numbers referenced on the platform are used solely for identification, compatibility and reference purposes. References to OEM names and part numbers do not indicate that products offered through the platform originate from or are approved by the respective original equipment manufacturers unless explicitly stated by the seller.

Such references may appear in user-generated content or within structured platform features (e.g. manufacturer selection lists) solely to facilitate classification and search. Their presence does not imply any affiliation, endorsement or commercial relationship between MineROQ and the respective trademark holders.

MineROQ does not independently verify trademark ownership, licensing rights or authorization claims prior to publication. Users are solely responsible for ensuring that their content does not infringe third-party intellectual property rights.

Platform Intellectual Property

The MineROQ name, platform design, interface elements, logos, trademarks and technical infrastructure are protected intellectual property of Ecom Systems GmbH or its licensors.

Any use of platform-related intellectual property beyond normal use of the platform requires prior written consent from Ecom Systems GmbH.

Infringement and Removal

MineROQ reserves the right to remove content or restrict access to the platform where there are reasonable indications of intellectual property infringement.

Rights holders may submit notices regarding alleged intellectual property infringements to: legal@netroq.com

Code of Conduct

This Code of Conduct defines the standards of behavior expected from all users of the MineROQ platform operated by Ecom Systems GmbH.

Professional and Lawful Use

Users shall use the platform exclusively for lawful, professional and business-related purposes. Any misuse of the platform for unlawful, misleading, fraudulent or abusive activities is prohibited.

Users must comply with all applicable laws, regulations and contractual obligations when using the platform.

Accuracy and Integrity

Users shall provide accurate, truthful and non-misleading information when publishing requests, submitting offers or communicating with other users.

Deliberate misrepresentation of technical specifications, pricing, availability, origin or legal status of goods or services is prohibited.

Respectful Communication

Users are expected to communicate in a professional and respectful manner. Harassment, discrimination, threats, hate speech or abusive behavior toward other users or platform representatives is not permitted.

Intellectual Property and Confidentiality

Users shall respect the intellectual property rights and confidential information of others. Content that infringes third-party rights or unlawfully discloses confidential information must not be published.

Platform Integrity

Users shall not attempt to interfere with the technical operation of the platform, including attempts to gain unauthorized access, circumvent security measures or manipulate platform features.

Consequences of Violations

Violations of this Code of Conduct may result in measures including content removal, restriction of platform functionality, suspension or termination of user accounts, in accordance with applicable law and platform policies.

MineROQ reserves the right to take appropriate action where there are reasonable indications of violations of this Code of Conduct.

Account Suspension & Termination

This section governs the suspension, restriction and termination of user accounts on the MineROQ platform operated by Ecom Systems GmbH.

Grounds for Suspension or Termination

MineROQ reserves the right to suspend, restrict or terminate user accounts, including those of buyers and suppliers, where there are reasonable indications of violations of these Terms, platform policies or applicable laws.

Grounds for such measures may include, but are not limited to:

• Violations of the Terms of Use or User Agreement
• Breaches of the Code of Conduct
• Violations of sanctions, export control or trade compliance regulations
• Infringement of intellectual property rights
• Submission of false, misleading or fraudulent information
• Security risks, abuse of platform features or attempts to circumvent controls

Measures and Enforcement

Depending on the severity and nature of the violation, MineROQ may take measures including content removal, temporary suspension of platform access, restriction of specific functionalities or permanent termination of the user account.

Measures may be applied with immediate effect and without prior notice where required by law, regulatory obligations, security considerations or risk management.

Effect of Termination

Upon termination of an account, access to platform services will be disabled. User-generated content may be removed or retained where required for legal, compliance or dispute resolution purposes.

Termination does not affect rights or obligations arising prior to termination, including outstanding claims or compliance obligations.

User-Initiated Termination

Users may request termination of their account at any time in accordance with the procedures provided on the platform. MineROQ may retain certain data where required by law or for legitimate business purposes.

No Liability for Enforcement Measures

MineROQ shall not be liable for losses or damages arising from account suspension or termination carried out in accordance with these Terms and applicable law.

Governing Law & Jurisdiction

This section governs the applicable law and jurisdiction in relation to the use of the MineROQ platform operated by Ecom Systems GmbH.

Applicable Law

These Terms and any disputes arising out of or in connection with the use of the platform shall be governed by and construed in accordance with the laws of the Federal Republic of Germany, excluding its conflict-of-law provisions and the United Nations Convention on Contracts for the International Sale of Goods (CISG).

Jurisdiction

Exclusive place of jurisdiction for all disputes arising out of or in connection with these Terms shall be the registered office of Ecom Systems GmbH, provided that the user is a merchant, a legal entity under public law or a special fund under public law.

Mandatory statutory provisions regarding jurisdiction shall remain unaffected.

Language

These Terms are provided in the English language for international accessibility. A German-language version may be provided for informational or legal purposes. In the event of discrepancies, the German-language version shall prevail where required by applicable law.